:root {
    --bg: #0A0B0E;
    --surface: rgba(15,18,24,.94);
    --surface-soft: rgba(21,25,34,.90);
    --surface-raised: #1B202A;
    --border: rgba(78,84,94,.62);
    --border-soft: rgba(43,48,56,.72);
    --text: #F7F0E4;
    --soft: #C8BEB1;
    --muted: #8D867E;
    --burgundy: #6B2435;
    --copper: #D19A6E;
    --copper-bright: #E5B189;
    --success: #39FF88;
    --danger: #FF4D5E;
    --display: "Playfair Display", Georgia, serif;
    --ui: "Source Sans 3", "Segoe UI", Arial, sans-serif;
}

* { box-sizing: border-box; }

html { background: var(--bg); }

body {
    position: relative;
    margin: 0;
    min-height: 100vh;
    background: var(--bg);
    color: var(--text);
    font-family: var(--ui);
    -webkit-font-smoothing: antialiased;
}

body::before {
    content: "";
    position: fixed;
    inset: 0;
    z-index: 0;
    pointer-events: none;
    background:
        linear-gradient(rgba(10,11,14,.30), rgba(10,11,14,.37)),
        url("/static/catalog/images/catalog-bg-veil-red.d627428a3d2b.png") center / cover no-repeat;
    opacity: .46;
}

a { color: inherit; }

.support-shell {
    position: relative;
    z-index: 1;
    width: min(calc(100% - 48px), 960px);
    margin: 0 auto;
    padding: 34px 0 84px;
}

.support-card {
    padding: 24px;
    border: 1px solid var(--border);
    border-radius: 18px;
    background: rgba(15,18,24,.92);
    box-shadow: 0 20px 56px rgba(0,0,0,.22);
}

.support-header {
    min-height: 122px;
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    gap: 24px;
}

.support-header > div:first-child {
    max-width: 650px;
}

.support-overline {
    margin: 0 0 8px;
    color: var(--copper);
    font-size: 12px;
    font-weight: 800;
    letter-spacing: .12em;
    text-transform: uppercase;
}

.support-header h1,
.public-result-card h1 {
    margin: 0;
    font-family: var(--display);
    font-size: clamp(38px,5vw,52px);
    line-height: 1;
    font-weight: 600;
    letter-spacing: -.035em;
}

.support-header p,
.support-muted {
    color: var(--soft);
}

.support-header p {
    margin: 14px 0 0;
    font-size: 16px;
    line-height: 1.55;
}

.support-link,
.support-back {
    color: var(--copper-bright);
    text-decoration: none;
}

.support-link:hover,
.support-back:hover {
    color: var(--text);
}

.support-private-note {
    min-height: 32px;
    padding: 0 10px;
    display: inline-flex;
    align-items: center;
    border: 1px solid var(--border-soft);
    border-radius: 999px;
    background: rgba(21,25,34,.66);
    color: var(--muted);
    font-size: 12px;
    font-weight: 650;
}

.support-section {
    margin-top: 14px;
    padding: 18px;
    border: 1px solid var(--border-soft);
    border-radius: 14px;
    background: rgba(21,25,34,.52);
}

.support-section + .support-section {
    margin-top: 12px;
}

.support-section h2 {
    margin: 0 0 14px;
    font-family: var(--display);
    font-size: 21px;
    font-weight: 600;
}

.support-form {
    display: grid;
    gap: 13px;
    margin-top: 14px;
}

.support-form label {
    display: grid;
    gap: 7px;
    color: var(--soft);
    font-size: 13px;
    font-weight: 600;
}

.support-form input,
.support-form select,
.support-form textarea {
    width: 100%;
    border: 1px solid var(--border);
    border-radius: 10px;
    outline: none;
    background: rgba(27,32,42,.92);
    color: var(--text);
    padding: 11px 12px;
    font: inherit;
    resize: vertical;
}

.support-form input:focus,
.support-form select:focus,
.support-form textarea:focus {
    border-color: rgba(209,154,110,.72);
    box-shadow: 0 0 0 3px rgba(209,154,110,.09);
}

.support-form select {
    min-height: 43px;
    appearance: none;
    background-image:
        linear-gradient(45deg, transparent 50%, var(--copper) 50%),
        linear-gradient(135deg, var(--copper) 50%, transparent 50%);
    background-position:
        calc(100% - 17px) calc(50% - 2px),
        calc(100% - 12px) calc(50% - 2px);
    background-size: 5px 5px, 5px 5px;
    background-repeat: no-repeat;
    padding-right: 34px;
}

.support-form button {
    justify-self: start;
    min-height: 42px;
    padding: 0 15px;
    border: 1px solid rgba(209,154,110,.40);
    border-radius: 10px;
    background: var(--burgundy);
    color: var(--text);
    font: inherit;
    font-size: 13px;
    font-weight: 750;
    cursor: pointer;
}

.support-form button:hover {
    border-color: rgba(229,177,137,.68);
    background: #7A2A3D;
}

.support-alert {
    margin-top: 14px;
    padding: 11px 13px;
    border: 1px solid rgba(255,77,94,.48);
    border-radius: 10px;
    background: rgba(255,77,94,.08);
    color: var(--text);
    font-size: 13px;
}

.ticket-list,
.thread {
    display: grid;
    gap: 8px;
}

.ticket-row {
    padding: 12px;
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 14px;
    border: 1px solid var(--border-soft);
    border-radius: 11px;
    background: rgba(27,32,42,.72);
    color: var(--text);
    text-decoration: none;
}

.ticket-row:hover {
    border-color: rgba(209,154,110,.38);
    background: rgba(27,32,42,.94);
}

.ticket-row div:first-child {
    display: grid;
    gap: 4px;
}

.ticket-row strong {
    font-size: 14px;
}

.ticket-row span,
.ticket-state,
.thread-meta {
    color: var(--muted);
    font-size: 11px;
}

.thread {
    margin-top: 16px;
}

.thread-message {
    padding: 13px;
    border: 1px solid var(--border-soft);
    border-radius: 12px;
    background: rgba(27,32,42,.70);
}

.thread-message p {
    margin: 9px 0 0;
    color: var(--soft);
    line-height: 1.55;
}

.thread-model { margin-left: 7%; }
.thread-staff { margin-right: 7%; }

.thread-meta {
    display: flex;
    justify-content: space-between;
    gap: 12px;
}

.thread-meta strong {
    color: var(--text);
}

.support-back {
    display: inline-flex;
    margin-top: 18px;
    font-size: 13px;
    font-weight: 650;
}

.support-public-brand {
    position: relative;
    z-index: 1;
    width: min(calc(100% - 48px), 960px);
    min-height: 72px;
    margin: 0 auto;
    display: flex;
    align-items: center;
    gap: 9px;
    border-bottom: 1px solid var(--border-soft);
    color: var(--text);
    font-family: var(--display);
    font-size: 20px;
    font-weight: 600;
    text-decoration: none;
}

.support-public-brand > span {
    width: 8px;
    height: 8px;
    border-radius: 50%;
    background: var(--burgundy);
    box-shadow: 0 0 18px rgba(107,36,53,.52);
}

.public-result-card {
    max-width: 700px;
    margin: 0 auto;
}

.public-result-card h1 {
    margin: 8px 0 16px;
}

.public-case-code {
    display: inline-block;
    margin: 10px 0 18px;
    padding: 11px 14px;
    border: 1px solid var(--border);
    border-radius: 10px;
    background: rgba(27,32,42,.86);
    color: var(--copper-bright);
    font-family: ui-monospace, SFMono-Regular, Menlo, monospace;
    font-weight: 700;
    letter-spacing: .04em;
}

@media (max-width: 640px) {
    .support-shell,
    .support-public-brand {
        width: calc(100% - 24px);
    }

    .support-shell {
        padding-top: 22px;
    }

    .support-card {
        padding: 16px;
    }

    .support-header {
        min-height: 0;
        display: grid;
        gap: 18px;
    }

    .support-private-note {
        width: max-content;
    }

    .support-section {
        padding: 14px;
    }

    .thread-model,
    .thread-staff {
        margin: 0;
    }

    .ticket-row,
    .thread-meta {
        display: grid;
    }

    .thread-meta {
        gap: 3px;
    }
}